Returns & Breakages

  • If you are not completely happy with your purchase, please contact us to arrange collection and a refund.
  • In cases of unavailability, we will refund you in full within 7 days.
  • Any complaints regarding the standard and quality of the products bought should be directed to our Shop Manager via shop@zevenwacht.co.za.

Breakage Policy

As wine bottles are rather fragile, we unfortunately do experience occasional breakages.

  • Breakage policy – Bottle:
    If you receive your wine, and you notice that a bottle has been broken please write this on the waybill you sign (that way we can claim it back from insurance). Then please let us know via shop@zevenwacht.co.za how many bottles are broken (and which wine). We ask that you send us photo evidence of this, as this speeds up the return/replacement process. We will then access the damage and refund the relevant amount back into your credit card, or send you replacement wine. The choice is yours. 
  • Breakage policy – Case
    In the very extreme case of the whole case being damaged, please do not accept the delivery. Then please let us know via shop@zevenwacht.co.za and we will get you a replacement asap.
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