Returns & Breakages
- If you are not completely happy with your purchase, please contact us to arrange collection and a refund.
- In cases of unavailability, we will refund you in full within 7 days.
- Any complaints regarding the standard and quality of the products bought should be directed to our Shop Manager via firstname.lastname@example.org.
As wine bottles are rather fragile, we unfortunately do experience occasional breakages.
- Breakage policy – Bottle:
If you receive your wine, and you notice that a bottle has been broken please write this on the waybill you sign (that way we can claim it back from insurance). Then please let us know via email@example.com how many bottles are broken (and which wine). We ask that you send us photo evidence of this, as this speeds up the return/replacement process. We will then access the damage and refund the relevant amount back into your credit card, or send you replacement wine. The choice is yours.
- Breakage policy – Case
In the very extreme case of the whole case being damaged, please do not accept the delivery. Then please let us know via firstname.lastname@example.org and we will get you a replacement asap.